Shipping & Returns

Effective date / last updated: September 23, 2026

This policy explains how Daffanny ships orders around the world and how returns, exchanges and refunds work. It forms part of our Terms of Service. All prices are in US dollars (USD). If you have a question that is not answered here, our customer care team is available at [email protected], Monday to Friday, 9am–4pm PT (12pm–7pm ET).

1. Order Processing

We process orders within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed after 12pm PT, on weekends or on holidays begin processing the next business day. During major sales and the holiday season, processing may take slightly longer; we will note any expected delays on the Site.

Once your order leaves our warehouse, you will receive a shipping confirmation email with a tracking number. You can follow your parcel at any time on our Track Order page using your order number (for example, DF-10482) and email address.

Need to change something? Orders can be edited or cancelled within 24 hours of placement, provided they have not yet shipped. Email [email protected] as soon as possible with your order number.

2. Shipping Methods and Costs

Delivery times are counted in business days from the date your order ships and are estimates provided by our carriers.

Free shipping thresholds are calculated on the value of your merchandise after any discount code has been applied, and before taxes and duties. Your total shipping cost and the available methods for your address are always shown at checkout before you pay. We ship to residential and business addresses, and to PO boxes and APO/FPO/DPO addresses within the US via standard shipping only.

3. International Shipping Zones

We ship worldwide. The table below gives typical delivery estimates by region. Remote areas, islands and customs inspections can add a few days.

A small number of destinations may be unavailable because of carrier restrictions or local regulations. If we cannot ship to your address, checkout will let you know before you place your order.

4. Customs, Duties and Taxes

International orders may be subject to import duties, taxes (such as VAT or GST) and customs brokerage fees charged by the destination country. These charges are the customer's responsibility unless stated otherwise at checkout. Where our checkout shows that duties and taxes have been prepaid, you will not be asked to pay them again on delivery.

We are required to declare the true value and contents of each parcel on customs forms and cannot mark orders as gifts or declare a lower value. Customs descriptions are kept as general as regulations permit (for example, "apparel"). If you refuse a parcel or do not pay the charges due, the parcel may be returned to us; in that case we will refund the value of your items less the original shipping cost and any return or destruction charges we incur.

5. Discreet Packaging and Billing

Your privacy matters to us. Every order ships in plain, unbranded outer packaging with no product images or descriptions of the contents. The sender name on the label is kept neutral. Inside, your items are wrapped with care and include an itemized packing slip; prices can be omitted for gift orders if you ask us in the order notes.

On your card or bank statement, your purchase will appear under the neutral billing descriptor DFY*STORE.

6. Lost, Delayed or Undeliverable Parcels

Carriers occasionally experience delays, especially during peak seasons, bad weather or customs backlogs. If your tracking has not updated or your parcel has not arrived, please wait until the carrier's estimated delivery window plus 5 business days has passed, then contact [email protected] with your order number. We will open an investigation with the carrier and, if the parcel is confirmed lost, send a replacement at no charge or issue a full refund if the item is no longer available.

If tracking shows your parcel as delivered but you cannot find it, please check with neighbors, your building's mailroom and any safe place you nominated, then contact us within 7 days of the delivery scan. Parcels returned to us because of an incorrect or incomplete address supplied at checkout can be reshipped once the shipping cost has been paid again.

7. Returns Eligibility

You may return eligible items within 30 days of delivery. For hygiene reasons, every returned item must be unworn (beyond trying on over your own underwear), unwashed, free of perfume, deodorant, makeup, self-tan and pet hair, and returned with its original tags and hygiene liner attached. Please try on bottoms, bodysuits and shapewear over your own underwear.

Items that do not meet these conditions will not be accepted for a refund. We will contact you and can send them back to you at your cost. None of these conditions affect your statutory rights regarding faulty goods.

8. How to Return an Item

1. Request your return. Email [email protected] or use our contact form within 30 days of delivery. Include your order number (for example, DF-10482), the items you are returning, and whether you would like a refund or an exchange (with your new size).
2. Receive your instructions. We will reply, usually within one business day, with a return authorization and, for US orders, a prepaid return label. International customers will receive the return address and instructions.
3. Pack your items. Place the items with tags and hygiene liners attached in their original inner packaging if possible, and include your order number on a note inside the parcel.
4. Ship your return. Attach the label and drop the parcel off with the carrier. Keep your proof of postage until your refund or exchange is complete.
5. We inspect and process. Once your return arrives, we inspect it, usually within 3 business days, and email you to confirm your refund or dispatch your exchange.

For US returns, a return label fee of $5.95 is deducted from your refund. Return labels for exchanges are free. International customers are responsible for return shipping costs unless the item is damaged or incorrect; we recommend a tracked service, as we cannot be responsible for returns lost in transit.

9. Exchanges

Not quite the right fit? Your first exchange for a different size is free, including the return label and the shipment of your new size. Check our Size Guide and bra size calculator before choosing, or ask our team for fit advice.

Exchanges are subject to availability. If your requested size is out of stock, we will offer an alternative or a refund. If you would like a different style or color, we recommend returning the original item for a refund and placing a new order, which ensures you get the item before it sells out. Additional exchanges on the same item are treated as standard returns.

10. Refunds and Timelines

Once your return has been received and inspected, we issue your refund to your original payment method. Please allow 5–10 business days after inspection for the refund to appear, depending on your bank or payment provider. We will email you when your refund has been processed.

• Refunds cover the price paid for the returned item(s), after any discount applied.
• Original shipping charges are non-refundable unless the return is due to our error.
• For US returns, the $5.95 return label fee is deducted from the refund.
• If you paid in another currency, the amount you receive may differ slightly because of exchange rate changes, which are outside our control.
• Items bought with a promotion (such as a free gift with purchase) may be refunded proportionally if the remaining order no longer qualifies.

11. Damaged, Defective or Incorrect Items

We inspect every order before it leaves us, but mistakes can happen. If your item arrives damaged, defective or different from what you ordered, contact [email protected] within 7 days of delivery with your order number and clear photos of the item, the label and the packaging. We cover everything: return shipping, a replacement or a full refund including original shipping, with no fees deducted.

Defects that appear later on hooks, underwire or seams may be covered by our 90-day defects guarantee described in our Terms of Service.

12. Frequently Asked Questions

Will anyone know what is in my parcel?

No. All parcels ship in plain outer packaging with a neutral sender name, and charges appear as DFY*STORE on your statement.

Does free shipping apply before or after my discount code?

After. Your merchandise total must be $50 or more after discounts for free US standard shipping, or over $120 for free international standard shipping.

Can I change my shipping address after ordering?

Yes, within 24 hours of placing your order, provided it has not shipped. Email support with your order number and the new address.

Can I return a set if only one piece does not fit?

Sets are sold as a unit and should be returned complete. If one piece does not fit, request an exchange and we will help you find the right combination.

I tried on a thong and it does not fit. Can I return it?

Only if you tried it on over your own underwear and the hygiene liner is fully intact, with tags attached.

Can I return a "Final sale" item?

No, final-sale items cannot be returned or exchanged unless they arrive damaged, defective or incorrect.

How long do I have to start a return?

30 days from the delivery date shown in tracking. Your return should be sent back promptly after we issue the return authorization.

Do you ship to my country?

We ship worldwide to almost every destination. Enter your address at checkout to see available methods and rates.

Who pays customs fees on international orders?

The customer, unless checkout states that duties and taxes are prepaid. Charges are set by your country's customs authority.

Can I return a gift I received?

Yes. Email returns with the order number or the name of the person who placed the order. We can issue an exchange, or a refund to the original payment method, and we will not share details of your return with the purchaser beyond what is needed to process it.

My tracking has not moved for several days. What should I do?

Tracking often pauses while parcels cross borders or wait for customs clearance. If there is still no movement after the estimated delivery window plus 5 business days, contact us and we will investigate with the carrier.

Still have a question?

Email [email protected] for orders and shipping, [email protected] for returns and exchanges, or reach us through our contact page.