Terms of Service

Effective date / last updated: September 23, 2026

These Terms of Service ("Terms") govern your purchase of products from Daffanny ("Daffanny", "we", "us" or "our") through our online store at www.daffanny.com (the "Store"). Please read them carefully. They explain how orders are formed, how we handle pricing, payment, delivery and returns, and the rights and responsibilities you and we each have. Your general use of the website, including browsing, accounts, content and intellectual property, is also governed by our Terms of Use, and our handling of personal data is described in our Privacy Policy. Both documents form part of your agreement with us.

1. Acceptance of These Terms

By visiting the Store, creating an account, subscribing to our emails or placing an order, you confirm that you have read, understood and agree to be bound by these Terms, together with the policies referenced in them, including our Shipping & Returns policy, our Terms of Use and our Privacy Policy. If you do not agree, please do not use the Store or place an order.

These Terms apply to every visitor and customer, whether you check out as a guest or with an account. Where there is a conflict between these Terms and any specific policy, the more specific policy governs the matter it addresses (for example, the detailed return windows and conditions in our Shipping & Returns policy). Nothing in these Terms is intended to limit any rights you have under consumer protection laws that cannot be waived by contract.

2. Eligibility

You must be at least 18 years old, or the age of majority in your state, province or country of residence if that is higher, to place an order with Daffanny. By placing an order you represent that you meet this requirement and that you have the legal capacity to enter into a binding contract.

Our products are intimate apparel intended for adults. We do not knowingly sell to or collect information from minors. If we learn that an order has been placed by someone who does not meet our eligibility requirements, we may cancel the order and issue a refund. You are also responsible for ensuring that purchasing and importing our products is lawful in your country.

3. Accounts, Orders and Contract Formation

Accounts

You may shop as a guest or create an account to save addresses, view order history and track shipments. You are responsible for keeping your login details confidential and for all activity under your account. Please provide accurate, current and complete information and keep it updated. Let us know immediately at [email protected] if you suspect unauthorized access. Further account rules are set out in our Terms of Use.

How an order becomes a contract

The product listings on our Store are an invitation for you to make an offer, not an offer by us to sell. When you submit an order, you are offering to buy the items in your cart at the stated price, plus any applicable shipping charges and taxes. After you submit your order, we will send an order acknowledgment email with your order number (for example, DF-10482). This acknowledgment confirms that we have received your order; it is not an acceptance.

A binding contract between you and Daffanny is formed only when we dispatch your items and send a shipping confirmation email. If your order contains several items shipped separately, a contract is formed for each item when it ships. Until that point, we may decline or cancel an order in whole or in part, for example if an item is out of stock, if we cannot verify payment, if we detect a pricing or listing error, if the order appears fraudulent, or if the order appears to be placed for resale.

Order limits

We may limit quantities per customer, per household, per payment method or per order, and may refuse orders that in our reasonable judgment appear to be placed by dealers, resellers or distributors. If we cancel or change an order, we will contact you using the email address provided and refund any amounts charged for items we do not supply.

4. Product Information and Colors

We work hard to describe and photograph our lingerie, bras, bralettes, sets, corsets, sleepwear and shapewear accurately, including fabric composition, construction details, care instructions and fit notes. However, we do not warrant that every description, image or other content on the Store is complete, current or free of errors.

Colors, textures and fine details such as lace patterns and sheer panels can appear differently depending on your screen, device settings and lighting. Because many of our products are made from delicate fabrics with natural variation in dye lots, the item you receive may vary slightly in shade or pattern placement from the photographs. Such minor variations are not considered defects. Accessories shown in photos are not included unless the listing says so.

Some products are available in limited quantities or for a limited time, and we may discontinue any product, style, color or size without notice.

5. Sizing and Fit

Finding the right fit is central to comfortable intimate apparel. We provide measurement charts, fit notes and a bra size calculator in our Size Guide. Sizing can vary between styles, fabrics and cuts, so please review the product-specific fit notes before ordering, particularly for corsets and shapewear, which are designed to fit closely.

Our size recommendations are guidance only. Bodies differ, and fit preferences are personal, so we cannot guarantee that a particular size will fit you perfectly. If an item does not fit, you may be eligible for an exchange or return under our Shipping & Returns policy, and your first size exchange is free. If you need help choosing a size, contact our customer care team at [email protected], Monday to Friday, 9am–4pm PT (12pm–7pm ET).

6. Pricing and Errors

All prices on the Store are shown and charged in United States dollars (USD). Prices do not include shipping charges, which are calculated at checkout, and may not include sales tax, VAT, duties or other taxes, which depend on your delivery address. If your card or payment account is denominated in another currency, your bank or payment provider may apply its own exchange rate and fees, which are outside our control.

Prices and availability may change at any time without notice. A price change will not affect an order for which we have already sent a shipping confirmation. Prices may differ between our Store and any third-party retailers.

Despite our best efforts, a small number of products may occasionally be listed at an incorrect price or with inaccurate information because of a typographical, technical or system error. If we discover such an error before your order ships, we will contact you and give you the option to proceed at the correct price or cancel your order for a full refund. If the error is obvious and unmistakable (for example, a corset listed at $0.99), we may cancel the order and refund you even if we have sent an acknowledgment. We also reserve the right to correct errors in shipping charges, transit times and promotional details.

7. Promotions, Discount Codes and Gift Offers

From time to time we may offer promotions, sales, discount codes, free gifts or loyalty rewards. Each promotion is subject to its own terms, which will be stated in the offer, and to the following general rules unless the offer says otherwise:

• One code per order. Only one promo code can be applied to each order, and codes cannot be combined with each other or with other offers.
• Codes must be entered at checkout and cannot be applied retroactively to orders already placed.
• Codes have no cash value, are not transferable, may not be resold and may be limited to one use per customer.
• Promotions may exclude certain products, including items marked "Final sale", new arrivals or gift cards.
• The free standard shipping threshold of $50 is calculated on the order value after discounts are applied.
• If you return part of an order purchased with a promotion, your refund will reflect the discount actually applied to the returned item, and a free gift may need to be returned if the remaining order no longer qualifies.

We may modify, suspend or end any promotion at any time, and we may cancel orders or withdraw discounts obtained through misuse, fraud, code-sharing sites not authorized by us, or technical errors.

8. Payment and Authorization

We accept Visa, Mastercard, American Express, Discover, PayPal and Apple Pay. Payment is processed securely by our third-party payment providers; we do not store your full card number on our servers. By submitting an order, you represent that you are authorized to use the payment method provided and authorize us and our payment processors to charge the full order amount, including shipping and applicable taxes.

Your payment method may be authorized when you place your order and charged when the order is processed or shipped. If your payment is declined, or if we cannot verify your identity or billing information, we may hold or cancel your order. We use fraud screening tools and may request additional verification before shipping.

For your privacy, charges from Daffanny appear on your statement under the neutral billing descriptor DFY*STORE. Please check with us before disputing a charge you do not recognize; we are happy to confirm whether it relates to an order. If you believe you have been charged in error, contact [email protected] with the date and amount of the charge.

9. Shipping, Risk of Loss and Title

We ship worldwide. Orders are processed within 1–2 business days, after which delivery times depend on the method selected. In summary:

• Standard US: 4–8 business days, $5.95, free on orders of $50 or more after discounts.
• Express US: 2–3 business days, $14.95.
• International standard: 8–15 business days, $12.95, free on orders over $120.
• International express: 4–7 business days, $24.95.

Delivery times are estimates, not guarantees, and may be affected by carrier delays, customs clearance, weather, holidays or other events outside our control. All orders are sent in discreet, plain packaging with no reference to the contents. Full details are in our Shipping & Returns policy, and you can follow your parcel on our Track Order page.

Please make sure your shipping address is complete and accurate. We are not responsible for delays or non-delivery caused by an incorrect address supplied by you, although we will help where we can.

Title to products passes to you when we receive full payment and the goods are dispatched. Risk of loss or damage passes to you when the parcel is delivered to the address you provided, or to a person or safe place you have designated. If your parcel has not arrived after the carrier's estimated delivery window plus 5 business days, please contact us and we will investigate and, where appropriate, send a replacement or issue a refund.

International orders may be subject to import duties, taxes and customs fees charged by the destination country. These charges are the customer's responsibility unless stated otherwise at checkout. Refused parcels returned to us because of unpaid duties may be refunded less the original shipping cost and any return charges we incur.

10. Returns and Exchanges

We want you to love what you wear. You may return eligible items within 30 days of delivery, provided they are unworn, unwashed and have the original tags and hygiene liner attached. Bras, bralettes, lingerie sets, corsets, sleepwear and shapewear are returnable on these conditions. Panties, thongs and other bottoms sold separately, as well as bodysuits, are returnable only if unworn with the hygiene liner fully intact. Items marked "Final sale" cannot be returned or exchanged.

Your first exchange for a different size is free. For US returns, a return label fee of $5.95 is deducted from your refund (return labels for exchanges are free). Refunds are issued to your original payment method within 5–10 business days after we receive and inspect the item. To start a return, email [email protected] or use our contact form with your order number.

For full conditions, step-by-step instructions and international return details, please see our Shipping & Returns policy. Items that do not meet the return conditions may be sent back to you at your cost or, where permitted by law, refused.

11. Order Changes and Cancellations

You may edit or cancel your order within 24 hours of placing it, provided it has not yet shipped. To do so, email [email protected] with your order number and the change you need, such as a different size, color or delivery address. We process orders quickly, so we cannot guarantee that a request will reach our warehouse in time; if your order has already shipped, you can use our standard return and exchange process instead.

We may cancel an order before shipment for the reasons described in Sections 3 and 6, including stock unavailability, payment verification failure, suspected fraud or pricing errors. If we cancel, we will notify you and refund any payment received in full. If you have a statutory right to cancel a distance contract under the laws of your country, nothing in these Terms limits that right.

12. Product Care, Limited Guarantee and Warranty Disclaimer

Caring for your lingerie

Lace, mesh, silk-like satins, boning and elastic require gentle care. Please follow the care label and product page instructions. We generally recommend hand washing in cool water with a mild detergent, fastening hooks before washing, avoiding tumble drying and wringing, and laying items flat or hanging them to dry away from direct heat. Damage caused by improper care, normal wear and tear, accidents, alterations, or contact with rough surfaces, jewelry, cosmetics, self-tanners or chemicals is not covered by our guarantee.

Limited 90-day defects guarantee

We guarantee that the hooks and eyes, underwires and seams of our products will be free from defects in materials and workmanship for 90 days from the date of delivery, when used and cared for as directed. If a hook detaches, an underwire breaks through its channel, or a seam comes apart during this period as a result of a manufacturing defect, contact [email protected] with your order number and clear photos. If we confirm the defect, we will, at our option, replace the item with the same or a comparable product, or refund the purchase price. This guarantee does not cover items bought as "Final sale" except where required by law, and it is in addition to, not instead of, any statutory rights you have.

Disclaimer

Except for the limited guarantee above and any warranties that cannot be excluded by law, our products are provided "as is", and we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement, to the fullest extent permitted by law. Shapewear and corsets are designed for smoothing and shaping; they are not medical devices and we make no medical or therapeutic claims. If you have a medical condition, are pregnant, or are recovering from surgery, please consult a healthcare professional before wearing compressive garments.

13. User Content and Product Reviews

We welcome honest product reviews, ratings, fit feedback, photos and social posts that help other customers choose the right size and style. By submitting content to the Store or tagging us on social media, you confirm that the content is your own, is truthful, reflects your genuine experience and does not infringe anyone else's rights. You must not post photos of other people without their consent, and you must not submit reviews in exchange for undisclosed compensation.

You grant Daffanny a non-exclusive, worldwide, royalty-free license to use, reproduce, display and adapt submitted content in connection with our Store and marketing, as described in more detail in our Terms of Use. We will ask for your permission before featuring images of you from social media in our own advertising. We may moderate, decline or remove content that is false, offensive, sexually explicit, unlawful, off-topic or otherwise in breach of our rules, but we do not remove reviews simply because they are negative.

14. Prohibited Uses

When using the Store and placing orders, you agree not to:

• use the Store for any unlawful purpose or in violation of any applicable law or regulation;
• place orders using false information, another person's identity or a payment method you are not authorized to use;
• purchase products for commercial resale without our written consent;
• abuse returns, exchanges, promotions or our guarantee, including returning worn or substituted items or creating multiple accounts to obtain first-order discounts;
• submit fraudulent chargebacks or payment disputes;
• harass, threaten or abuse our staff or other customers;
• introduce viruses or malicious code, or interfere with the security or operation of the Store; or
• scrape, copy or harvest content, prices or customer data from the Store by automated means.

We may refuse service, cancel orders, restrict returns or close accounts where we reasonably believe these rules have been broken. Additional acceptable-use rules are set out in our Terms of Use.

15. Intellectual Property

The Daffanny name, logo, product designs, photographs, text, graphics and other content on the Store are owned by or licensed to Daffanny and are protected by intellectual property laws. Purchasing a product does not grant you any rights in our trademarks or content. You may not copy, reproduce or commercially use our content without our prior written permission. For full details, including how to report suspected copyright infringement, please see our Terms of Use.

16. Limitation of Liability

To the fullest extent permitted by law, Daffanny and its owners, employees, agents, suppliers and service providers will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill, arising out of or in connection with your use of the Store or any products purchased from it, even if we have been advised of the possibility of such damages.

To the fullest extent permitted by law, our total liability to you for any claim arising out of or relating to a purchase will not exceed the amount you paid for the product or products giving rise to the claim.

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of your mandatory statutory rights as a consumer. Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to you.

17. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Daffanny and its owners, employees, agents, suppliers and service providers from and against any claims, liabilities, damages, losses and expenses, including reasonable legal fees, arising out of or related to your breach of these Terms, your violation of any law or third-party right, any content you submit, or your misuse of the Store or our products. This section does not require you to indemnify us for our own negligence or misconduct.

18. Governing Law and Dispute Resolution

Let's talk first

Most concerns can be resolved quickly and informally. If you have a complaint or dispute, please contact us first at [email protected] or, for formal notices, [email protected], with your name, order number, a description of the issue and the outcome you are seeking. We will acknowledge your message and work with you in good faith to resolve it. Both parties agree to attempt informal resolution for at least 30 days before starting formal proceedings, except where urgent relief is needed or a statutory limitation period would otherwise expire.

Governing law

These Terms and any dispute arising out of or in connection with them are governed by the laws of the jurisdiction in which Daffanny is registered, without prejudice to mandatory consumer protections of your country of residence. If you are a consumer, you will continue to benefit from any mandatory provisions of the law of the country where you live that give you more protection.

Courts

If a dispute cannot be resolved informally, it may be brought before the competent courts of the jurisdiction in which Daffanny is registered. If you are a consumer, you may also bring proceedings in the courts of your country of residence where the law gives you that right. Where available, you may also use an alternative dispute resolution service or a consumer authority in your country. Details of our registered business address are available on request via [email protected].

19. Severability, Waiver and Entire Agreement

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision is not a waiver of that right or provision.

These Terms, together with our Terms of Use, Privacy Policy, Shipping & Returns policy and any terms of specific promotions, form the entire agreement between you and Daffanny concerning purchases from the Store, and supersede any prior agreements or communications on that subject. Section headings are for convenience only.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes in our products, services, business practices or legal requirements. The updated version will be posted on this page with a new "last updated" date. Where changes are significant, we will take reasonable steps to let you know, such as a notice on the Store or an email to account holders. The Terms in force at the time you place an order will apply to that order. Your continued use of the Store after changes take effect means you accept the revised Terms.

21. Contact Us

If you have any questions about these Terms or your order, we are here to help:

• Customer care: [email protected] (Monday–Friday, 9am–4pm PT / 12pm–7pm ET)
• Returns and exchanges: [email protected]
• Legal notices: [email protected]
• Contact form: daffanny.com contact page

Written legal notices may be sent to our registered business address, available on request via [email protected].